Privacy Policy
Who we are
Active Design is a manufacturer and clinical service provider of specialist seating products. We provide our products across the UK to both NHS and private providers. Active Design is committed to protecting your privacy and will only process personal confidential data in accordance with the Data Protection Act 1998, the General Data Protection Regulation 2018, the Common Law Duty of Confidentiality and the Human Rights Act 1998.
What Information we collect & why
When Active Design supply you a product (often a medical device such as a special seating system) the order may contain some personal information. Active Design needs the information to be able to supply the correct item for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history.
Details could include, name, NHS number, local patient ID, condition, weight, gender, age, relevant measurements and delivery address. These records are kept confidential within the Company at all times and are only shared with staff when they need it to carry out their job. All staff are required to work to strict professional standards. The minimum amount of personal information is used in order to supply the right product to you.
All employees and subcontractors must comply with our data protection policies and procedures. Any breaches are treated seriously and may, in certain cases, result in disciplinary action.
Your data will not be sent outside of the European Economic Area (EEA) where the laws do not protect your privacy to the same extent as the law in the UK.
We will never sell any data about you or share it for marketing or insurance purposes.
If you want more details on how long we will hold your information then contact the company Data Protection Officer.
Website
We endeavour to maintain your privacy when you visit our website. Please note our website may contain links to other websites of interest, we are not responsible for the protection and privacy of your information if you click on a link and visit another website. Please check the privacy policy for any website you visit.
We may use cookies on the website to enhance your user experience on the website. Cookie information is stored in your browser and help recognise you if you return to the website and help us to understand how our website is used
Access to your personal information and your rights
You have rights around your personal data and how we handle it. If you believe the information we hold about you is incorrect in any way or you object to the way we use this information you are entitled to view it and request it be amended or deleted. Please contact info@activedesign.co.uk
For more information, please see the ICO document “A guide to your data rights”.
Complaints or queries
Active Design tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures. If you do have a complaint, contact the Data Protection Officer at info@activedesign.co.uk who will investigate the matter on your behalf and will reply to your enquiry.
If you are not satisfied with the response from Active Design Ltd or believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the Information Commissioner’s Office (ICO)
Contact information ICO:
Website: https://ico.org.uk/make-a-complaint/ Telephone: +44 (0) 303 123 1113
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at www.allaboutcookies.org, or visit the government website or the Information Commissioners Office website.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
A list of all the cookies used on this website by category is set out below.
How we use Cookies
When you visit our website it is likely we will create cookies which are stored on your device. For the duration of your 'session' on our website these cookies help us to deliver the correct information and ensure you only have to enter required information once, thereby improving your browsing experience.
We also use web analytics to understand how many people have visited our website, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. All data accrued cannot be used to identify personal information and merely gives us a general idea of how our website performs.
This overview of the type of cookies we use is based on categories outlined by the International Chamber of Commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.
Cookies used on our website
Category 1: Strictly necessary cookies
These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.
| Cookie Name | Provider | Type | Expiry | Purpose Description |
| PHPSESSID | activedesign.co.uk | HTTP | Session | Preserves user session state across page requ ests. |
| rc::a | google.com | HTML | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| rc::b | google.com | HTML | Session | This cookie is used to distinguish between humans and bots. |
| rc::c | google.com | HTML | Session | This cookie is used to distinguish between humans and bots. |
Category 2: Performance Cookies
These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.
| Cookie Name | Provider | Type | Expiry | Purpose Description |
| _ga | activedesign.co.uk | HTTP | 2 Years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | activedesign.co.uk | HTTP | 1 Year | Used by Google Analytics to throttle request rate |
| _gid | activedesign.co.uk | HTTP | 1 Day | Registers unique ID that is used to generate statistical data on how the visitor uses the website. |
| _hjAbsoluteSessionInProgress | activedesign.co.uk | HTTP | 1 Day | This cookie is used to count how many times a website has been visited by different visitors - this is done by assign in g the visitor an ID, so the visitor does not get registered twice. |
| _hjid | activedesign.co.uk | HTML | 1 Year | Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes. |
| _hjid | activedesign.co.uk | HTML | Persistent | Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes. |
| _hjIncludedInPageviewSample | activedesign.co.uk | HTTP | 1 Day | Determine if the user's navigation should be registered in a certain statistical place holder. |
| _hjIncludedInPageviewSample | activedesign.co.uk | HTTP | Persistent | Determine if the user's navigation should be registered in a certain statistical place holder. |
| _hjIncludedInSessionSample | activedesign.co.uk | HTTP | 1 Day | Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. |
| _hjIncludedInSessionSample | activedesign.co.uk | HTML | Persistent | Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. |
| _hjTLDTest | activedesign.co.uk | HTTP | Session | Detects the SEO-ranking for the current website. This service is part of a third-party statistics and analysis service. |
| BrowserId_sec | force.com | HTTP | 1 Year | Registers statistical data on users' behavior on the website. Used for internal analytics by the website operator. |
| hjViewportId | activedesign.co.uk | HTML | Session | Sets a unique ID for the session . This allows the website to obtain data on visitor behavior or for statistical purposes. |
| p.gi | typekit.net | Pixel | Session | Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data. |
| snapinsPage_# | activedesign.co.uk | HTML | Persistent | Unclassified |
| snapinsPageTime_# | activedesign.co.uk | HTML | Persistent | Unclassified |
| snapinsPc | activedesign.co.uk | HTML | Persistent | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. |
| snapinsStart | activedesign.co.uk | HTML | Persistent | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. |
Category 3: Marketing Cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Cookie Name | Provider | Type | Expiry | Purpose Description |
| IDE | doubleclick.net | HTTP | 2 Years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| lfuuid | activedesign.co.uk | HTTP | 3395 days | Tracks the individual sessions on the website, allow in g the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. |
| NID | google.com | HTTP | 6 months | Registers unique ID that identifies a returning user's device. The ID is used for targeted ads. |
| pagead/1p-user-list/# | google.com | Pixel | Session | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertising efforts and facilitates payment of referral-fees between websites. |
| test_cookie | doubleclick.net | HTTP | 1 day | Used to check if the e u user's browser supports cookies. |
| visitor_id# | activedesign.co.uk | HTTP | 10 years | Unclassified |
| visitor_id# | pardot.com | HTTP | 10 years | Unclassified |
| visitor_id#-hash | www2.activedesign.co.uk | HTTP | 10 years | Unclassified |
| visitor_id#-hash | activedesign.co.uk | HTTP | 10 years | Unclassified |
| visitor_id#-hash | pardot.com | HTTP | 10 years | Unclassified |
| visitor_id#-hash | www2.activedesign.co.uk | HTTP | 10 years | Unclassified |
| VISITOR_INFO1_LIVE | youtube.com | HTTP | 179 days | Tries to estimate the e u users' bandwidth on pages with integrated Youtube videos. |
| YSC | youtube.com | HTTP | SESSION |
Registers unique ID to keep statistics of what videos from Youtube to the user has seen |
| yt-remote-cast-installed | youtube.com | HTML |
SESSION | Stores the user's video player preferences using embedded Youtube video |
| yt-remote-connected-devices | youtube.com | HTML | Persistent | Stores the user's video player preferences using embedded Youtube video |
| yt-remote-device-id | youtube.com | HTML | Persistent | Stores the user's video player preferences using embedded Youtube video |
| yt-remote-fast-check-period | youtube.com | HTML | HTML Session | Stores the user's video player preferences using embedded Youtube video |
| yt-remote-session-app | youtube.com | HTML | HTML Session | Stores the user's video player preferences using embedded Youtube video |
| yt-remote-session-name | youtube.com | HTML | HTML Session | Stores the user's video player preferences using embedded Youtube video |
Blocking or deleting cookies
Cookies are a widely used technology on the web and on the whole are used for reasons that benefit the user. However if you wanted to stop cookies being set on your computer this is entirely within your control. The browser you use will have settings that can be configured to refuse cookies. Instructions on how to do this will vary depending on the particular type and version of your browser but a good place to start is www.allaboutcookies.org/manage-cookies/. If you choose to block cookies through your browser, it may impact your ability to effectively use certain websites.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form)
How to turn off cookies
Browsers allow you to change your cookie settings. These links may be helpful in helping you update your browser cookie settings if you wish to update them: